Privacy Policy

Who we are

HaGurim shel Eyal Ltd., company number 516520335, 7 Tchiya St., Pardes Hanna-Karkur. Telephone 058-799-9999. Privacy enquiries: petseyal@gmail.com.

What the site and the personal area collect

• When you sign in - the phone number you entered and the one-time code sent to it.
• When you book or reschedule - the animal you chose, the reason for the visit and the time.
• When you sign a document from a link - your name, an identity number if requested, the drawing of your signature, the time of signing and your device's network address.
• For security and operation - technical records of requests to the site.

What the clinic stores about you and your animal

About you: name, phone, address, e-mail and identity number. About the animal: name, species and breed, sex, date of birth, colour, microchip number and insurance. The medical record: visits, diagnoses, treatments, medicines, vaccinations, laboratory tests, imaging, hospitalisation, signed documents and invoices. Also your WhatsApp correspondence with the clinic.

Why we use the data

• To provide treatment and follow the animal's health over time.
• To send reminders for appointments and vaccinations.
• For invoices, payments and settlement with insurers and subscriptions.
• To meet official duties, such as microchip and rabies vaccination registration.

How long the data is kept

Seven years from the last visit. After that the data is deleted or moved to a closed archive.

Who the data is shared with

Only where needed for treatment or required by law, and only as far as needed:

• An external laboratory - for tests taken here.
• A microchip supplier - to register the chip.
• Bookkeeping - for invoices and reporting.
• An insurer or subscription scheme - only when you ask us to submit a claim or when treatment is covered.
• A technology service provider that processes WhatsApp correspondence - for automatic replies by the clinic's digital assistant, with no use of the data for any other purpose.
• A competent authority - where the law requires it.

We share nothing for research, statistics, advertising or training.

Advertising and measurement on the site

The site carries one Google Ads measurement tag, to check how well our advertising works. The tag loads on every visit, but until you agree it runs in a mode where it is not allowed to store anything: it writes no cookies and creates no identifier of you. If you chose "no, thanks" that restriction stays in force, and the site works as usual. Only after your consent may the tag store data. You can change your choice at any time with the "change cookie choice" link at the bottom of the page. Without consent, only cookies necessary for the website to work are stored: remembering your language, your choice itself, and security and connection cookies that are not used for advertising or measurement.

Your accessibility settings

If you change settings in the accessibility panel - text size, contrast, font and so on - the choice is stored only in your browser, is never sent to us and does not identify you.

WhatsApp messages

The clinic writes to you on WhatsApp about your treatment: reminders for appointments and vaccinations, sign-in codes for the personal area, links to sign documents and updates about your animal. Some messages are sent by an automated assistant, and you can ask to speak to a member of staff at any time. We do not send advertising messages on WhatsApp.

Signing in to the personal area

Sign-in uses a one-time code sent over WhatsApp to the number on your record. The code is valid only briefly. There is no password to remember.

The clinic app

The «הגורים של אייל» app shows the same details as the personal area. After you sign in with a code, the phone keeps a sign-in key so you do not need a code every time you open the app. The key expires after six months without opening the app, and "Sign out" deletes it. So that the app opens without internet, it keeps the last information you saw in the phone's memory and deletes it when you sign out.

Notifications on the phone screen arrive only if you allowed them on the phone: a vaccination certificate is ready, an appointment was moved or cancelled, and reminders if you turned on "Reminders in the app too". Notifications go through the phone's notification service (Google or Apple) and show only the animal's name and the event, with no amounts and no diagnoses. An offer shows its own title and text.

Offers and news from the clinic are sent in the app only while "Offers and news" is on. On the first sign-in it is checked, and you can uncheck it on that same screen. Consent and opting out are saved per phone number, with a date. Every such message starts with the word «פרסומת» (advertisement). You can stop at any time: More → Offers and news.

Your rights

You may see the data held about you and your animal, receive a copy of it, correct anything that is wrong and ask for deletion. Medical records we are obliged to keep will not be deleted before the period set by law has passed. Write to petseyal@gmail.com and we will reply.

Data security

Access to the system is limited to clinic staff according to their role, sign-in is protected, and actions are written to an activity log.

Changes to this document

If we update this document, the date at the top of the page changes.